Here at Musky Tackle Online, we know that our service is what keeps people coming back. Two important factors there involve not only our speed of getting your orders shipped out, but also knowing that what you order is exactly what you're going to get. So why not offer you a guarantee with your order?
In short, here is the MTO Guarantee:
If you proceed through the checkout process and we do not have every item on your order in stock and able to ship right away, we will discount your entire order by 20%. We also promise to ship your order as soon as we possibly can. In almost all instances, this will be the very same or very next business day (excludes holidays and weekends, although we do often ship on Saturdays). We treat all orders with a sense of urgency. If it's possible for us to get it shipped out the same day the order was placed, that's what will happen. In other words...shop with confidence in knowing that you're going to receive exactly what you ordered with a very quick turnaround time.
Possible exceptions to this involve the shipping timeline. If you order a rod, bump board or net, please know that these are the only items that we offer that we do not ship direct from Musky Tackle Online. These items ship directly from the manufacturer. Therefore, we can not guarantee same day or next day shipping on those items. They will still ship ASAP. But there are times where it may take a few extra days, as we do not handle these items directly. Also, on very rare occasions, our shipping department may be down. If this is the case, there will be a notice placed on the website that you will see on the home page (right hand column) and also on the shopping cart/checkout page (left hand column). So you will know prior to submitting your order that shipping will be slightly delayed. If there is no notice, our shipping timeline promise still stands. And the instock guarantee will always apply for all items except for rods, bump boards and nets. Although we do make every effort to mark these items as out of stock as soon as we hear from those manufacturers of an out of stock issue.
How can we offer this guarantee?
Simply put, our online inventory is real time. If an item is out of stock, it will show that it is out of stock. If you add a quantity to your cart of a particular item that is greater than we have available, it will automatically reduce that number in your cart to the maximum we have available and there will be a notice in your cart to alert you of why it did that. Our shopping cart will not allow you to proceed through the checkout if any part of what's in your cart is not in stock.
While we are very confident in this real time inventory, it is not 100% perfect. We can make mistakes and may occasionally enter data incorrectly, making our inventory numbers inaccurate. We hope this doesn't happen. But if it does and it impacts your order, that's where our guarantee comes into play and you will receive that 20% discount. We hope that this is a win-win situation for our customers. We sincerely appreciate each and every order. And we want to make sure that all of our customers are completely satisfied with their shopping experience.
* Guarantee excludes special order items.
* Guarantee excludes direct shipping items. (Rods, Bump Boards and Nets)